SEAPORT MARINA HOTEL LONG BEACH CA

Hi Leva, Sorry you are having some confusion with HostelWorld, I did respond to both of your emails the same day you sent them, so I can only assume my email was sent into your spam folder. I sent my first response on 12/29/12, and my second response on 1/9/13. As stated in those emails, our hotel does not charge anything on your card unless you physically check in. HostelWorld does charge you a deposit when you initially make your reservation, but you would have to contact them on how to get that back. I can understand your frustration, and if you need any contact information for HostelWorld, please feel free to contact the Sales Department so we can hopefully send you in the right direction. Thanks again for your comment, I hope my response helps you out. « hide

Thank you for taking the time for your review, but we have actually updated parts of the property since you last stayed here a couple of years ago. We have changed our lobby, now have a business center, offer light continental breakfast, and even updated some of our sleeping rooms. Hopefully you'll get another chance to stop by since it's been a while. « hide

Thank you for your review as we are very appreciative to hear feedback from our guests. We do apologize if there was any miscommuniation in regards to the size of our refrigerators. We have only ever had one size which are mini refrigerators, so we will make sure our front desk communicates this clearly to all guests. If you would like to contact our Sales Department directly to inform us of your room number, this will help us resolve any issue in regards to the mattress. Compared to other hotels in Long Beach, we do have some of the lowest rates, and are in an excellent location, this is usually why we do so well groups, visitors, and anyone else looking for a low rate while staying in walking distance of shopping centers, beaches, and the marina. « hide

Hello Iris, thank you for your review, I researched your stay and it looks like you were in one of our Moderate Deluxe Rooms. Your room did have a King Bed, and normal size door frames, but I do see that our bathroom door can swing too close to the toilet. We had decided to update some of our rooms with a modern look, that's why our bed frame and mattress are close to the ground. There is a new screen door for this room, and I will follow up with housekeeping in regards to the room being clean, as this is one of our most requested rooms. Sorry for any inconvenience this may have caused. In the future, if you ever decide to give us another chance, we do have other room types available where beds are placed higher from the ground, and bathrooms with bathtubs. We are improving one day at a time, as we now offer FREE wireless in our lobby, FREE coffee for all guests, and now have a business center. Thank you again for your review, we always appreciate comments and suggestions as we strive for improvement. « hide