Mar 19, 2013
lm_jt_09, Mid-Missouri, USA | Trip type: Couples
I am thankful that I used reward points for this but regretful about it at the same time. This hotel does a good job of keeping what they have clean...
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I am thankful that I used reward points for this but regretful about it at the same time. This hotel does a good job of keeping what they have clean but it is so old and broken, that I think it is time for a total gut overhaul. I mean down to the concrete walls. It is in a great neighborhood but we still felt unsafe. It has a seedy appearance to it and the staff, although friendly, are not professional in appearance or demeanor. We didn't even eat their continental breakfast because we had such a rough night and wanted out of there. The bed was so hard the springs were popping up. I would never stay there alone because I really do think there were some shady business dealings going on in the other rooms and one woman in the lobby appeared to be a "lady of the evening" to keep it PG terms. I don't mean to judge people but when you are staying in a hotel, you have to be aware of others and your surroundings. I do not recommend this hotel for families ever!!! I don't know what the previous poster meant when he said they had remodeled because we were in room 115 and it was hideous. I doubt that anything has been remodeled here. « less
“Don't be adversely persuaded by the "downgrade"”
Feb 3, 2013
Rev Bill C, Fordland, Missouri | Trip type: Business
I have been staying at this Inn for at least 10 years. During my early visits, it was a Comfort Inn. A few years ago, it was apparently "downgraded" to...
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I have been staying at this Inn for at least 10 years. During my early visits, it was a Comfort Inn. A few years ago, it was apparently "downgraded" to a Quality Inn. In my humble opinion, it improved all around with the downgrade. When I stayed there this past week, it had been "downgraded" yet again -- this time, to Econo Lodge. And, once again, this Inn seems to have improved pretty dramatically with this recent downgrade. It seems that with each downgrade, they just try all the harder to prove they are a great lodging value in this part of the city. This Inn is in a great location for just about any business or pleasure in the St. Louis area. It's just a couple of blocks away from the Sunset Hills City Hall and Police Dept.; so it is in a well-patrolled area (adjoins a nice residential area). I feel perfectly safe on each visit. It has always been (and still is) staffed by friendly employees who seem eager to help ensure a pleasant stay. The rooms have always been clean, well-appointed and maintained. However, at least the room I had on this visit (111) appears to have had a recent makeover and was even nicer than I remembered from before (I've stayed in this same room when the Inn was Comfort, Quality, and now Econo). I should stress that if you are looking for luxury lodging to impress yourself or others, this might not be the place for you. There are few frills and "posh" is not a word that immediately comes to mind for this establishment. However, for a good, clean, comfortable room -- fridge and microwave included (at least in room 111) -- and innkeepers who seem appreciative of one's patronage of their establishment, you just can't beat this one. And, oh yeah, forgot to mention that it has a very nice indoor pool and a very respectable complimentary breakfast (with healthy choices). Peaceful Blessings and Safe Travels, Brother Bill, Shepherd's Assistant, Nazarean Missions - moreableinc.org. « less
Read management response to this review.
Management response from shaiq amir, Manager
Rev. Bill
We would like to let you know that we appreciate you taking the time to inform others of your experience with us. We will continue to upgrade our facility as we move forward. We are looking forward to seeing you when you return to St. Louis. Once again Rev. Bill we will like to thank you for acknowledging us.
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“Terrible Hotel”
Jan 24, 2013
Yash2, Ahmedabad, India
When we checked in, we were given room keys from front desk. While reaching the rooms the owner came and changed our rooms saying those rooms were not ready. The...
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When we checked in, we were given room keys from front desk. While reaching the rooms the owner came and changed our rooms saying those rooms were not ready. The rooms which we got AC didn't work. We complained the reception they said its too hot outside so it will take some time. We waited almost 2 hours keeping AC on but it was blowing hot air only. Finally we got the rooms changes 3rd time. The mattress in the rooms was so hard. You could hear the noise from next room. Next day we went for breakfast, everything was ran out and the staff or management didn't care to refill. Though 20 minutes were left in the breakfast timing. While asked reception to refill , they said the ran out of everything. The reception lady was sitting in pajama and didn't care to check on supply. Before 10 minutes of breakfast time the owner came and started winding up breakfast saying the time was over. Bad hotel. Bad staff behavior and bad management. Don't just waste your money. « less
Read management response to this review.
Management response from shaiq amir, Manager
Thank you for taking the time to complete a review on your stay. We work diligently to ensure we provide not just good value, but comfortable, clean and friendly accommodations. It sounds like we fell below your expectations especially on service. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.
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“Terrible is an understatement”
Dec 30, 2012
kaywindz, nunya | Trip type: Friends getaway
Do not ever stay in this hotel. Dirty rooms. Dirty towels. Horrible customer service. It doesn't matter how cheap the hotel is this was disgusting. I was promised by two...
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Do not ever stay in this hotel. Dirty rooms. Dirty towels. Horrible customer service. It doesn't matter how cheap the hotel is this was disgusting. I was promised by two separate people a discounted rate of 45.00 and was charged 89.99 + tax. We were woken up at 6 AM by a construction worker drilling on our roof. We had to scream at each other to hear. It woke up several guests, we calmly told the african american "manager" that this was happening and she immediately started screaming profanities at us because we were "white". Do not leave your underage children at this hotel, the night clerk gives out alcohol to underage teens. Horrible horrible hotel. « less
Read management response to this review.
Management response from shaiq amir, Front Office Manager
I would like to apologize for the way the guest felt she was treated. We do not have access to the choice employee discounted rate as a walk in guest. The choice employee's rate (our franchisor) is only possible online through their employer. Yes, we did have construction on our roof but it was at a later time. At our facility we are colored blind to everyone; no one is treated differently because of skin color or racial ethnic. I have managed this facility for the last 3 years and have been praised numberous times and have received appreication letters from quite a few guest. It is shocking to hear for the first time that our night employee provided alcohol to children. They have been with us for over 2 years and we never experienced or heard about them. In our neighborhood, we provide services to our guest at a very comparative rates to other hotels in our area. We provide more services and amenities than is required by our franchisor; hot breakfast, indoor hot tub and heated pool, mini microwave and refrigerator, iron and iron board, and coffee makers in all rooms.
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“Worst Ever!”
Nov 5, 2012
CTBIRCH, Chicago, IL | Trip type: Family
Had our worst experience ever (in over 20 years of traveling)! This hotel was dirty, noisy and just nasty. The place hasn't been updated in probably 30 years. We walked...
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Had our worst experience ever (in over 20 years of traveling)! This hotel was dirty, noisy and just nasty. The place hasn't been updated in probably 30 years. We walked out to our car to leave with some of our stuff, planning to return to the room to get the rest of our stuff and by the time we walked back to the room (50 feet from our car), someone was already in our room with our stuff (including my husband's cell phone in their hand)! Killed 1 roach and 2 spiders... we were grossed out by this place. As we left the place, there was a strong oder of pot smoke. Never again! « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Complimentary wireless Internet access keeps you connected, and premium TV channels with HBO are offered for your entertainment. A coffee/tea maker and a microwave are provided while a refrigerator can be requested. Bathroom amenities include a hair dryer. This room is Non-Smoking.
Standard 2 double smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with HBO are offered for your entertainment. A coffee/tea maker and a microwave are provided while a refrigerator can be requested. Bathroom amenities include a hair dryer. This room is Smoking.
Standard 2 double non smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with HBO are offered for your entertainment. A coffee/tea maker and a microwave are provided while a refrigerator can be requested. Bathroom amenities include a hair dryer. This room is Non-Smoking.
Standard King smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with HBO are offered for your entertainment. A coffee/tea maker and a microwave are provided while a refrigerator can be requested. Bathroom amenities include a hair dryer. This room is Smoking.
Amenities - Econo Lodge Southwest
Air conditioning
Alarm clock
Baggage storage facilities
Central location
Charge for early check out
Clothes drying
Complimentary breakfast
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Electronic key card
Express Check-Out
Facilities for the disabled
Fax available
Free local calls
Games room
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Internet is Complimentary
Ironing facilities
Laundry facilities
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Private car parking
Quiet location
Radio in room
Refrigerator
Restaurant
Self controlled heating/cooling system
Shower
Spa
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV - Free HBO
Travellers cheques accepted
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet Policypet freindly in smoking rooms.
Airport & Shuttle Information - Econo Lodge Southwest
st.louis international air port. Taxi service available. Approximately 20 mi.
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"I was very happy with your service. You responded very quickly, and your representative was eager to help. I appreciate the quality service you have given us. Thank you. " S.B. - Arden Hills, MN
"I was very impressed with the service I received from both you and Pam. Thank you for the GREAT service." D.T. - Council Bluffs, IA
Based on 38 traveler reviews 
Value
Service
“Where old hotel furniture goes to die”
“Don't be adversely persuaded by the "downgrade"”
