Address
Place Charles Rogier 3 Brussels, 1210
Belgium (BEL) 1-800-230-4134 MapDriving Directions (Downtown-City Center)
Rising high above the Brussels skyline, the Sheraton Brussels Hotel is a 4* hotel in the heart of the city's business district.
We are only a short stroll away from Brussels' main shopping area as well as the renowned Grand Place.
You will be greeted by spacious rooms overlooking the skyline of Brussels.
The hotel has a fitness centre including sauna, massage and swimming pool on the 30th floor.
Location are pretty good with walking distance to Grand Place but everthing seems to be too old,maybe times too renovate.The only Thing i still tolerable is the buffet breakfast with...
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Location are pretty good with walking distance to Grand Place but everthing seems to be too old,maybe times too renovate.The only Thing i still tolerable is the buffet breakfast with variety of choices. « less
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Management response from Palmer_SBH, General Manager
Thank you for taking the time to leave a review. We are sorry that you were not completely satisfied (except for the breakfast quality, thank you) - but do know that we continue to work with our owning company on the plans for the upcoming hotel renovation starting in the (hopefully not too distant) future. Very kind regards, Palmer Colamarino Hotel Manager
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“a little taste of NYC!”
May 19, 2013
manywhere, paris | Trip type: Family
I was there earlier this month with my partner and young kids.
After reading TA's reviews, I was ready to get back to the 70's in a very outdated hotel......
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I was there earlier this month with my partner and young kids. After reading TA's reviews, I was ready to get back to the 70's in a very outdated hotel... Finally, my room, though I definitively cannot describe as trendy, was not that old-fashioned. That was the 1st good surprise. The 2nd good surprise was the size of the room: my two-double bedroom was very large. 3rd good surprise was the comfort of the room: excellent beds, though not very large (enough for us, but maybe not suitable for other reviewers), good shower, absolutely no noise from other rooms, etc. Last, though our room had no impressive view over the city (I could not complain, since I got an excellent rate...), it offered an interesting view over the crycrapers that reminds in a way the atmosphere of NYC (+ the fact that you are in an American hotel)...
Last, the environnment... Very convenient : on Place Rogier (5 stops from Thalys Station) and 5 min walk from the Norther Station. A lot of restaurant and shops around, in a busy area.
Finally, I would definitively return, even if I may not recommend this hotel to people who search a romantic place in the old Brussels... « less
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Management response from Palmer_SBH, General Manager
Dear traveller, Perhaps your reference of "a taste of NYC" is why the building complex beyind the hotel is called the "Manhattan Center" :-) We are very glad to hear that your family enjoyed your stay at the Sheraton so much as well as the urban comforts in the vicinity, and do hope you will come back to see us again soon. Very kind regards, Palmer Colamairno Hotel Manager
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“"business" hotel with very good location...”
May 18, 2013
karayazlik, Istanbul, Turkey | Trip type: Couples
We stayed in this hotel for 3 nights for vacation.
Regarding the feeling you get from the first minute you enter the hotel, you think that you are there for...
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We stayed in this hotel for 3 nights for vacation. Regarding the feeling you get from the first minute you enter the hotel, you think that you are there for a business trip. It is the part of town is located plus the hotel itself giving the business feeling. Normally I would say I don't recommend it to tourists who is looking for a cosy stay but to be honest I was quite happy with my stay there. Main reason is the location. First off all it is within walking distance to touristic attractions of Brussels. To give an idea it took 15 minutes walking to Grand Place; and all the way you walk through the pedestrian zone making the walk very enjoyable. Second key point about the location is the Brussels North Train station; it is just a few hundred meters away; just 5 minutes walk; As every tourist should do, we travelled to Brugge, Gent and Antwerp using the very efficient train system and we enjoyed all of those 3 cities very much. The room they gave us was "used"; it was not messy but it was obvious that somebody sat or reclained on the bed and used the toilet. It was annoying but they took immediate action and saved the day. I think paying less than 50 euros for two per night for a 4 star hotel in such a convenient location for our plans made us feel easy about anything even the "used" room. By the way the room was very large; it was quite clean (except being used); hotel stuff was good & helpful. I can say the hotel needs a little refurbishing for sure; it is definitely tired. If I go back to Brussels, I would stay there for business for sure but for vacation only if I get similar rates. By the way although I liked Brussels unlike many other people; I am not sure if I would stay in Brussels as a tourist again, knowing there is a wonderful city called "Brugge" just an hour away :) « less
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Management response from Palmer_SBH, General Manager
Greetings Karayzlik and thank you for taking the time to leave your review. We are glad that you were hotels "quite happy with your stay here", although we are sorry to hear about the mishap with the room upon check-in (that certainly is an exception and shoul not have happened, our apologies!). We are especially happy to hear that you enjoyed our central location, our large and clean rooms, and also found our staff to be "good & helpful". We do hope you will come back through the Sheraton Brussels on your next trip to Belgium - and Brugges :-) Kind regards, Palmer Colamarino Hotel Manager
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“Disappointing”
May 16, 2013
JacMul10, London | Trip type: Business
The hotel was very tired with poor services. Could hear everything from the room next door, including the TV and alarm, the central heating controls didn’t work, and neither did...
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The hotel was very tired with poor services. Could hear everything from the room next door, including the TV and alarm, the central heating controls didn’t work, and neither did the Wi-Fi. All in all, a disappointing stay from a well-known (expensive) chain. « less
Read management response to this review.
Management response from Palmer_SBH, General Manager
We are sorry to hear about your disappointment. Concerning the room condition in general, please be aware that we are in the planning phases for a significant renovation of the guestrooms in the coming future. Although this will not help in relation to your past stay at our hotel, please believe us that we are ‘pushing’ our owning company to continue with the renovation/refresh process as soon as possible. Thank you for having shared your comments and we very much look forward to welcoming you again to the Sheraton Brussels Hotel in the future. Kind regards, Palmer Colamarino Hotel Manager
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“Misleading”
May 11, 2013
WorldTraveler275, Houston | Trip type: Couples
I've stayed at Sheratons and Starwood properties all over the world, and this one is probably the most disappointing. The picture of the room on the Sheraton Brussels website is...
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I've stayed at Sheratons and Starwood properties all over the world, and this one is probably the most disappointing. The picture of the room on the Sheraton Brussels website is misleading. The nice updated room is the presidential suite, while all the other rooms look like they are from the 80s. The entire hotel smells of smoke, even the "non-smoking" rooms. The bed is uncomfortable, and the pillows are useless.
I reserved a king bed, and upon check-in was given a room with 2 double beds. Huh?? The front desk guy said he thought we would prefer to be on a club floor with 2 doubles rather than a non-club floor with a king. We chose the non-club floor with the king, even though we are Gold and should have been on a Club floor...
The lobby has signs everywhere to watch your belongings, as thieves "look like you and me." There indeed appeared to be shady people in the lobby, which brings me to ask...why are these people allowed in the hotel?? I understand there is no reasonable way to screen guests from non-guests, but I expect more from a Starwood property. « less
Read management response to this review.
Management response from Palmer_SBH, General Manager
Dear World Traveler, We are very sorry to hear about your overall disappointment. We are also sorry that we did not have a king-size bedded room available upon your moment of check-in (about half our rooms have one large bed, and the others two full-size beds). We certainly try our utmost to allocate room types based upon guest preference. For accuracy, our valued SPG Gold members like yourself are generally given an SPG-Preferred (higher) Floor upon availability (instead it is our SPG Platinum members who are upgraded to a Club room or Suite upon availability). With respect, the pictues on our hotel website are currently three which show guestrooms (one classic, one junior suite, one presidential suite, all clearly marked). And please also be aware that the yellow signs you saw in the lobby area are part of a "urban safety" (pickpocket) campaign of the Brussels Hotel Association being done in all member hotels. We do hope you will come back again to give us another chance. Kind regards, Palmer Colamarino Hotel Manager
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Classic room
One king or two queen beds with oversized padded headboards. 3.5-meter-wide (11-foot-wide) window with full or partial city view. 32 square meters (344 square feet). High-speed Internet access, movies, music, and video games via the TV-based Quadriga system (surcharge). Tiled bathroom with marble vanity.
Club Room
One king or two twin beds. Located on the highest floors of the hotel with a sweeping view of Brussels. 32 square meters. Exclusive services include: Access to the Club lounge, complimentary soft drinks, and complimentary high-speed Internet access. VIP check-in and checkout, turn-down service, bathrobes and slippers, welcome amenities, trouser press, coffee/tea maker. Desk, mini/honor bar, cable TV with pay movies, and dial-up Internet access. Wheelchair accessible rooms available.
Suite
1 bed or 2 beds. Premium bedding. Desk. Cable/satellite television channels. Premium television channel(s). Pay movies. Video-game console. Voice mail. Minibar. Shower/tub combination. Bidet. Hair dryer. Complimentary toiletries. Blackout drapes/curtains. Electronic check-out. Iron/ironing board (on request). Air conditioning. Window opens. Smoking permitted.
Amenities - Sheraton Brussels Hotel
Air conditioning
Baggage storage facilities
Breakfast in room
Central location
Clothes drying
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Handicap accessible
Internet - wireless
Ironing facilities
Laundry facilities
Mini bar
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Pets allowed
Private bathroom in room
Restaurant
24 hours room service
Safe in rooms
Sauna
Self controlled heating/cooling system
Shop
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone in all rooms
Television
Pet Friendly?
Yes! Pets are allowed.
Show Pet Policysmall pets allowed, no extra charge.
Airport & Shuttle Information - Sheraton Brussels Hotel
Zaventem, +- 12km, no shuttle
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 934 traveler reviews 
Value
Cleanliness
“Old hotel”
“a little taste of NYC!”
“Disappointing”
Classic room
Suite